OSOMCO Care · support for clients
What do you need?
Choose your case and we'll take you to the channel that solves it fastest. Everything that is support ends up in a numbered ticket, and that number is the reference for everything that follows.
Urgent · active support contract only
Is it urgent?
If several people can't work or you see signs of an attack, use the urgent channel in your support contract. We handle it first and open the ticket for you.
Choose your case
- Something stopped workingAn error, something that won't load or sync.Open a ticket
- I need a changeUsers, permissions, mailboxes or licenses you already have.Open a ticket
- I have a questionHow to set something up or how to use a tool.Open a ticket
- I have an open caseSee it in the portal or reply to the ticket email.See my tickets
- Buy or renewNew licenses, renewals and projects.Contact sales
- Billing and paymentsInvoices, statements and payment methods.Open a ticket
- I'm not a client yetTell us what you need and we will reply the same business day.Talk to a specialist
Before you open a ticket, have at hand
- Your company and who is affected
- What is happening, with the exact error message
- Since when, and what changed
- How many people it affects
- A screenshot
- The ticket number, if there is one
Can't use the form? Write to care@osomco.com.
Hours
Monday to Friday, 8:00 to 18:00 (Nicaragua time).
Outside those hours, the portal and email take your case at any time and we handle it the next business day. If you have an active support contract and it is urgent, use the urgent channel in your contract.
What happens after you open a ticket
- 01
You get a ticket number by email.
It is the reference in the portal and by email.
- 02
We confirm receipt the same business day.
With the plan or the date of the session.
- 03
We update you at least every 3 business days.
Until it is solved, and we let you know before closing the ticket.
Need to escalate?
If we haven't answered or you are not satisfied with the solution, write to us with your ticket number and a service manager reviews the case.